Shipping policy

Here's a complete, ready-to-use Shipping Policy for JollyBird. Just copy it into Settings → Policies → Shipping policy and Save. (I've matched it to your real setup — $4.99 under a 2-pack, free at $79.98+, worldwide.)

Shipping Policy

Thanks for shopping with JollyBird! Here's everything you need to know about how and when your order gets to you.

Order Processing
All orders are processed within 1 business day (we aim for 24 hours). Orders placed on weekends or holidays are processed the next business day. You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it ships.

Shipping Rates

  • Free shipping on all orders of $79.98 or more (that's our 2-Pack or larger).
  • A flat $4.99 shipping fee applies to orders under $79.98.
  • Rates are shown in your local currency at checkout.

Where We Ship
We ship to Canada, the United States, the European Union, and most countries worldwide. If your country isn't available at checkout, contact us and we'll do our best to help.

Estimated Delivery Times (after processing)

  • Canada: 5–10 business days
  • United States: 7–10 business days
  • International: 10-12 business days

Delivery times are estimates and can vary based on your location, the carrier, and demand during peak holiday periods.

🎄 Holiday Delivery
To receive your order in time for Christmas, we recommend ordering by December 18. Orders placed after this date may arrive after the holiday — we'll always ship as fast as we can, but delivery timing depends on the carrier.

Order Tracking
Once your order ships, you'll get a tracking number by email so you can follow it every step of the way. Please allow 1–2 days for tracking to update after you receive it.

Customs, Duties & Taxes
Orders shipped outside of Canada may be subject to import duties or taxes charged by your local customs office. These are the responsibility of the customer and are not included in your order total.

Wrong or Incomplete Addresses
Please double-check your shipping address at checkout. We're not responsible for orders shipped to an incorrectly entered address, but if you catch a mistake quickly, contact us right away and we'll try to update it before it ships.

Delays
Occasionally, shipping may be delayed due to weather, carrier backlogs, or high-volume holiday periods. We appreciate your patience — if your order seems stuck, reach out and we'll look into it.

Questions?
Contact us any time through our Contact page and we'll get back to you within 24 hours. 🎅